Refund Policy
Effective date: [Insert Date]
This Refund Policy applies to paid AdAxis subscriptions purchased through our website or payment provider, including Paddle.
1. 14-Day Refund Window
You may request a refund within 14 days from your first payment for a subscription plan.
2. Refund Conditions
- Refund requests must be submitted within the 14-day window.
- Refunds may be refused for abuse, excessive usage, scraping, limit bypassing, fraud, or other misuse of the platform.
- Renewal payments are generally not refundable after the initial 14-day period unless required by law.
3. How to Request a Refund
Email support@ad-axis.com with the email address used for your account, your order details, and the reason for the refund request.
4. Review and Processing
We review refund requests case by case. If approved, the refund is processed to the original payment method. Processing time depends on your payment provider or bank.